Most orders depart from our SmartGrade Pro™ headquarters and warehouse facility in Porto, Portugal.

SmartGrade Pro™ provides a range of shipping methods through some of the most reliable carrier methods available.

We provide next-day and ground options to most locations within Europe as well as affordable international shipping to anywhere in the world. Orders placed before the cut-off time will be shipped same day.

Our team is available to ship your order once it has been confirmed via online or email.

We most certainly do! View our comparison chart above for the required order amount for your carrier method.

Of course! We welcome pickups at our Porto facility. Please allow one hour of processing time, but we would love to meet with you!

Please contact your dedicated sales representative so that we may arrange your order for pick up.

Please contact your dedicated sales representative, so that we can work with you to locate your order.

Please contact the shipping carrier to file a lost package claim. As SmartGrade Pro™ is the sender of the package, we are unable to file a claim when the tracking information shows the package has been delivered.

Contact your dedicated sales representative to find the best solution for your specific situation. Depending on the carrier, shipping method and reason for delays we may be able to negotiate a reimbursement with your carrier.

Many carriers will not reimburse shipping costs due to weather related delays.

We regularly ship to destinations world wide. Please contact our team for specific shipping costs to your destination.

Please note that some countries may have policies against shipping batteries. Contact your dedicated sales representative for more information.